Price Match Guarantees

Price Match Guarantees

At The Diabetic Shop, we always strive to offer affordable and competitive prices on our Diabetes Medical Devices so our customers can worry less about cost and focus more on managing their diabetes. That's why we are now pleased to offer a Price Match Guarantee on any product purchase on our 'Diabetes Medical Devices' categories on our site.

If you’ve made a purchase from The Diabetic Shop and find our selling price higher than the regular selling price in any retail shops in Singapore within seven days, let us know. We will pay you the difference in The Diabetic Shop credits/vouchers. Please read the Terms and Conditions below for full details. How Does It Work



How Price Match Guarantee works:
Found a retail shop with a lower selling price of the medical devices that you have purchased from us within 7 days?

  • Take a photograph of the entire medical device with the price tag shown clearly.
  • Take a photograph of your receipt with date, item and price clearly shown.
  • Send an email to [email protected]
  • Attached both photographs with your contact details within 7 days of your purchase.
  • We will contact you within 7 days in regards to the outcome of the claim.
  • We will only process claims via email submission.


Terms & Conditions:
  • Customer has made a purchase with either diabeticshop.com.sg or at our retail shop in Novena.
  • The customer must follow the instructions above to submit a Price Match Guarantee claim via email within 7 days of their corresponding purchase.
  • Customer must have the original receipt issued from The Diabetic Shop.
  • Price Match Guarantee applies to regularly priced diabetes medical devices sold at any retail shops in Singapore.
  • The product in concern must also be found in our category 'Diabetes Medical Devices'.
  • Price Match Guarantee does not include any atrium promotions, trade shows (like world diabetes events held at suntec), and special events.
  • Price Match Guarantee is only valid for identical products in terms of make, model, size, colour, version, packaging, and quantity.
  • Price Match Guaranteed claims will be paid out in The Diabetic Shop Credits/Vouchers for future purchases only and expire after one year of issuance.
  • Price Match Guarantee does not apply to rebated products, or any other special offers. We don't match special prices only available to certain customers – such as negotiated prices, wholesale prices or prices for groups like membership prices.
  • Price Match Guarantee does not apply in the event of a pricing error, typographical error, or other similar error.
  • The Diabetic Shop reserves the right to deny Price Match Guarantee claims that are being submitted to intentionally abuse or circumvent the intent of the Price Match Guarantee.
  • All decisions on Price Match Guarantee are final and binding including but not limited to determining eligible claimants, legible photographs and submissions, pricing errors, regular selling price, time and date cutoffs, limits of promotion, and amount of credits.

All information is up to date as of 25 February 2016.

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